Better Banking is Brewing.

26_Core Conversion_coffee bean line and cup2

From April 17-21, 2026, we will upgrade our banking systems to better serve you with a new online and mobile banking experience.

Online Banking

  • Transfer funds between your accounts at other banks and credit unions

  • Online banking activity alerts: some examples include low balance and check clearing

  • One online banking experience for everyone

  • Enhanced security features such as multi-factor authentication 

Mobile App

  • Easier integration with Zelle for person-to-person transactions 

  • Deposit checks into savings accounts 

  • Enhanced security features 

26_Conversion_FAQ page_What to Expect (2)

Service Interruption

  • Branches will be CLOSED Monday, April 20, and will tentatively reopen at 9:00 am on Tuesday, April 21.
  • Contact Center will be CLOSED Monday, April 20, and will tentatively reopen at 7:00 am on Tuesday, April 21.
  • Online and mobile banking will be UNAVAILABLE Friday, April 17, through Monday, April 20.

Debit & Credit Cards

We do not anticipate any downtime for your cards, but we recommend having a backup form of payment for the weekend of April 17-20 in the event there is a service disruption. Cash withdrawal limits will remain in place. If you need extra cash over the weekend, we advise withdrawing it by Friday, April 17. 

What Will Stay The Same

  • Your checks
  • Your debit cards
  • Your credit cards
  • Your account numbers
  • Our routing number
  • Your username & password upon first login

What Will Be Updated

  • New mobile app and online banking
  • Enhanced alerts and notifications
  • Access to all joint accounts in one place
  • Access to debit & credit card controls within the new mobile app
Important Dates!

UNAVAILABLE SERIVCES:

  • Online and Mobile Banking
  • Online Account Opening
  • Bill Pay
  • Online Loan Applications
  •  

AVAILABLE SERIVCES:

  • Debit Cards
  • Credit Cards
  • ATMs

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  • What can I do now to prepare?

    Please confirm that your contact information is up to date. You can update your information in one of the following ways:

     

    • In online banking: Log in and navigate to the “Settings” tab in the top right corner. Then select “Profile” to view and update your contact information.
    • In person: Visit any Meritus CU branch location.
  • Why is Meritus CU going through a system upgrade?
     We’re upgrading our banking system to provide a better banking experience for you. This new system allows us to offer enhanced digital tools, improved security features, and more flexibility to grow with your needs.
  • What are the branch hours during the system upgrade?

    All branches will be open Friday, April 17 during normal business hours.

    All branches will be CLOSED Saturday, April 18.

    All branches will be CLOSED Sunday, April 19.

    All branches will be CLOSED Monday, April 20.

    All branches will re-open on Tuesday, April 21 at 9am.

  • Will I still need the separate MCU MyCards app?
    No. Starting in April 2026, debit and credit card controls will now be built directly into online and mobile banking — no separate app required.
  • Will online and mobile banking look different?

    Yes. You’ll enjoy a new, modern design in both online and mobile banking for a smoother, more user-friendly experience.

  • Will my debit and credit cards work during the upgrade period?
    We do not anticipate any downtime for your cards, but we recommend having a backup form of payment for the weekend of April 17-20 in event there is a service disruption. If you need extra cash over the weekend, we advise withdrawing it by Thursday, April 16.  
  • Will I get a new debit or credit card?
     No. You can continue using your current Meritus CU debit and credit cards. 
  • Will my checks still work?

    Yes. Your existing checks will continue to work as usual.

 

Still have questions?

Please contact our team at 337.989.2800

© 2026 Meritus Credit Union